Support

How to contact us

Email support@wardogshack.com. Include your order ID and a short note about the issue.

We review support requests daily for delivery, billing, and setup issues.

• Order ID from your receipt
• Windows version
• What you already tried

Faster answers

Check FAQ and Status before you write. Many setup questions are already covered.

Self-service guides often resolve activation issues faster than a new ticket. For patch timing, follow official Wardogs channels and the official site.

• FAQ
• Status
• Setup

Check these two pages first

The status page answers questions about builds being offline, and the setup guide answers most launch failures. Between them they cover the large majority of tickets, and both are faster than waiting for a reply.

What makes a ticket resolvable

• Your order reference — without it nothing can be looked up
• The symptom in one sentence, including whether it is delivery, install or licensing
• What you already tried, so nobody suggests it again
• Your Windows version if the problem is a failed launch

What support cannot do

Nobody can reverse a ban, guarantee a rebuild by a particular time, or confirm in advance that a build will stay online. Those are not answers that exist. Delivery problems, licence issues and installation failures all are.

Keep the delivery email

It is the record of purchase and the fastest route to identifying an order. Losing it does not lose the licence, but it does make every subsequent conversation slower.